Shipping & Returns
We aim to dispatch your order within 3-5 working days .Once you made an order you will receive a mail which will show your order confirmation and list of your items. Once your order has been dispatched from our warehouse you will get second mail titeled; 'Shipping notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by shipping company, please allow 24 hours for this to update.
Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. SIGNATURE will not be held responsible for any delays in delivery due to courier issues.
RETURNS & EXCHANGES
We're sure you'll be happy with your SIGNATURE purchase but we all change our minds, if you do please read through the information below. As always our customer experience team are only an email away! So any questions you have please
30 Day Return Policy
If you are for any reason unhappy with your products we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in original resalable condition.
Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as SIGNATURE will not take responsibility for items damaged or lost in the return transit. If an item/order is returned to SIGNATURE outside of the 30-day return period we will issue the customer a Gift Card for the due amount minus any shipping costs. If your return does not meet this criteria this policy will not apply.
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.
Upon receiving your item for exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or colour desired being out of stock or item not passing inspection, we will immediately notify you by email.
Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.
1046 AK Amsterdam, Netherlands